As we enter the winter months, I am writing today to share some useful information about our plan to address snowfall this year, and most importantly to get your feedback.

Last winter’s unprecedented snow challenged us all.

For the first time in our city’s history, we have developed a comprehensive Snow and Ice Control Plan, outlining all aspects of our plan to address snow fall.

By clicking here, you can view the complete plan, including updated maps of city sidewalk routes that our Department of Public Works is responsible for clearing.

We would also like to remind all residents of the expectation that sidewalks abutting residential property will be cleared within 30 hours of the end of a snow storm. Please do your part to help make our sidewalks safe and passable.

Lastly, if we are going to be successful in addressing snowfall this winter, we need your feedback. One of the most critical components of our operation is our 311 reporting system. Throughout the winter and beyond, we want to hear from you when there are issues that need to be addressed, and the 311 system is the best way for you to report issues to the city. To ensure that the system is working well for our residents, I ask you to fill out a brief survey on our 311 system by clicking here. Your input will be essential in helping us be prepared for the winter.

Thank you, and I wish everyone a Happy Holiday season.

Setti D. Warren

Mayor

City of Newton, MA